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The Town of Berlin, Connecticut Police

Country Charm at the Center of Connecticut


Commendation and Complaint

Spanish Complaint Form

English Complaint Form

Should you need to submit a complaint, please click on the link above.  The form will give you all the information you will need to make your complaint.

General Order - Complaints/Internal Affairs 

Traffic Stop Complaint

The Internal Affairs Process

The Internal Affairs Unit, under the direct authority of the Chief of Police, investigates all formal complaints of misconduct by department personnel when the Chief of Police orders such investigation to be conducted.  The goal of the Internal Affairs Unit is to ensure that the integrity of the department is maintained and that objectivity, fairness, and justice are ensure by and impartial investigation and review of each complaint assigned to it.

If your complaint results in a formal investigation assigned by the Chief of Police, a thorough, impartial and confidential investigation will be conducted by the Internal Affairs Unit.  The investigation will usually include the examination of physical evidence and interviews with all witnesses, the complainant, and subject Officers. After the allegations have been fully investigated, the Chief of Police will determine what action, if any, should be taken to resolve the complaint.

On an annual basis we compile statistical summaries based upon records of internal affairs investigations.  The table below illustrates this:


Complaints and Internal Affairs Investigations

  2021 2022 2023
External Citizen Complaint 0 0 0
Not Sustained    
Internal Directed Complaint 1  0  0
Sustained  1   0
Not Sustained    


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Contact Us:

240 Kensington Road,
Berlin, CT 06037
Phone: 860.828.7000

Town Office Hours:
M-W 8:30am - 4:30pm
Th 8:30am - 7:00pm
F 8:30am - 1:00pm

Police Department:

240 Kensington Road,
Berlin, CT 06037
Dispatch Phone: 860-828-7080
Emergency: 911

Office Hours:
M-F 8:00am - 4:00pm