The Town of Berlin, Connecticut

Country Charm at the Center of Connecticut

Social Services

The Social & Youth Services Department provides the following community services:

Berlin Food Pantry

Berlin residents facing financial difficulty may receive an assortment of non-perishable food items from the food pantry once a month. There is a brief intake interview prior to your first visit to help us determine the extent of your need and to see that you are connected to any other programs and services that could help you. The food pantry is supported by donations from individuals and groups throughout the community.

Energy Assistance

Residents meeting the income and assets requirements for the State's energy assistance programs may apply at Berlin Social Services during the heating season. Eligible applicants receive direct payments to their heating vendor to help reduce the the burden of heating their homes through the winter. Berlin Social Services also helps residents who wish to apply for the forgiveness programs offered by Eversource and CNG.

Holiday Assistance

Each year at Thanksgiving and Christmas time Berlin Social Services works with the Berlin Clergy Association to help families in need with food and gifts. At Thanksgiving families are provided all the items they need for the holiday meal, including a turkey. With the help of the Berlin Lions Club a hot meal is delivered on Thanksgiving day to elderly and disabled individuals who aren't able to cook for themselves and who have nowhere to go for the holiday. At Christmas gifts are provided for the children in eligible families in addition to the provisions for the holiday meal. Applications for assistance are accepted at Berlin Social Services beginning in October.

"Choices" Program

A trained "CHOICES" counselor is available in the Berlin Social Services Department. This program, sponsored by the State of Connecticut and the North Central Area Agency on Aging, provides information regarding Medicare choices (traditional fee-for-service vs. managed care options).

Medicare Supplement Insurance (Medigap), or Medicaid (Title XIX). Call the Social Worker for an appointment. This is to assist consumers with information about options and answer questions only.

Case Management Services

Residents in need may receive help in applying for State and Federal programs, resolving problems with service providers, gaining access to mental health services, etc. An experienced worker will help you through the complicated and sometimes overwhelming process of gaining access to the available programs.

Assistance with Forms

Senior citizens and disabled individuals who are having a difficult time completing forms required by State and Federal programs or insurance providers can receive help from a worker at Berlin Social Services.

Affordable Housing

Berlin Social Services is the designated agent in the community to verify eligible of persons who wish to purchase homes which have been set aside by developers as affordable housing. After you have identified the lot number of an eligible property which you wish to purchase you may contact Berlin Social Services for an application.

Contact Us

Berlin Town Hall
240 Kensington Rd
Berlin, CT 06037
Get Directions
  • Phone: (860) 828-7059
  • Fax: (860) 828-7068
  • Staff Directory
  • M-W 8:30am - 4:30pm
    Th 8:30am - 7:00pm
    F 8:30am - 1:00pm By Appointment

In this Department

Topics of Interest

More Information

Find content and services related to this page.

Contact Us:

240 Kensington Road,
Berlin, CT 06037
Phone: 860.828.7000

Town Office Hours:
M-W 8:30am - 4:30pm
Th 8:30am - 7:00pm
F 8:30am - 1:00pm

Police Department:

240 Kensington Road,
Berlin, CT 06037
Dispatch Phone: 860-828-7080
Emergency: 911

Office Hours:
M-F 8:00am - 4:00pm