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The Town of Berlin, Connecticut

Country Charm at the Center of Connecticut

Registration/Program Information/Refund Policy

When you register on-line through the WebTrac program simply log into your account to get started or if you have never registered with us, create a new household. If you forgot your username and/or password, go onto the site and request the information. They will send you the information you need. Browse our programs and register from the comfort of your home. You can find the link to WebTrac on the Parks and Recreation main page. Click on Register On-Line to get to WebTrac. Some restrictions may apply and not all programs are available on-line.  


Cancellation and Refund Policy

  1. Refund will be automatic if a program is cancelled or registrants on waiting list are not included in program. Processing fees will not be charged for refunds due to cancellations or not being taken off the wait list.
  1. Refunds will not be issued on requests made less than 3 business days before a program begins. All refund requests for any reasons other than cancellation by the Town or failure to include a registrant on a waiting list must be in writing and received by the Town at least three business days before the program begins. Summer Fun program has additional deadlines (see below).
  2. All requests for refunds will be charged a processing fee of 10% of the amount, minimum of $5/maximum of $50. Fees will not be charged if Parks and Recreation cancels the program.  Refunds for the Summer Fun program that are not requested by the Monday before the week that is being cancelled will also have the cost of the field trip deducted ($30) before the refund is processed.
  3. No refunds will be given for pool passes, once the pool season starts.
  4. Refunds will not be given on finalized trips or program tickets.
  5. No refunds will be given after a program has started.
  6. When program fees are paid by credit card and a refund is approved, that refund will be given on the credit card.
  7. Exceptions to this refund policy will be made in the sole discretion of the Superintendent of Recreation and must be based upon hardship or other good cause demonstrated by the registrant. Processing fee will be charged.
  8. All refunds by check could take up to four weeks to process, from the time of request. Check refunds will be mailed to you.


Oops! Despite our best efforts, errors sometimes make it into print. We apologize for any inconvenience these errors may cause.



Contact Us

Debbie Dennis
Debbie Dennis,
Superintendent of Recreation
  • Phone: (860) 828-7009
  • Fax: (860) 828-1627
  • Other: (860) 828-7100
  • Staff Directory
  • M-W 8:30am - 4:30pm
    Th 8:30am - 7:00pm
    F 8:30am - 1:00pm

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Contact Us:

240 Kensington Road,
Berlin, CT 06037
Phone: 860.828.7000

Town Office Hours:
M-W 8:30am - 4:30pm
Th 8:30am - 7:00pm
F 8:30am - 1:00pm

Police Department:

240 Kensington Road,
Berlin, CT 06037
Dispatch Phone: 860-828-7080
Emergency: 911

Office Hours:
M-F 8:00am - 4:00pm